Go Green Win Green
Position: Customer Service Representative
Supervisor: Stephanie Reicks
Location: Brookings, SD (Volga or Elkton offices as needed)
Grade: Part Time; Non-Exempt
Workdays: Monday – Friday (as needed); Saturday (as needed)
DESCRIPTION OF WORK
This position is responsible for providing exceptional customer service as the first point of contact for customers. It also includes processing account transactions in an accurate, efficient, and professional manner. Other responsibilities include referring customers to appropriate bank departments and understanding the bank’s products and services, so features/benefits can be clearly explained, and other miscellaneous duties as assigned.
QUALIFICATION FOR APPOINTMENT
Required Knowledge, Skills, and Abilities
- Ability to plan, organize, and work independently.
- Ability to accurately count and manage currency.
- Excellent verbal, written and interpersonal skills.
- Ability to meet deadlines. Detail oriented.
- Ability to be flexible and embrace change.
- Ability to understand and follow both verbal and written instructions.
- Ability to establish and maintain effective relationships with employees, vendors, and customers.
- Effective problem-solving skills.
- Basic Microsoft Office skills and technical capacity.
- Ability to stand for extended periods of time.
- Ability to work weekends and holiday hours as needed or scheduled.
Perform daily transactions that include accurately depositing funds, withdrawing funds, loan transactions, handling cashier’s checks and money orders, debit card duties, gift cards, savings bond redemption, cash advances, stop payment transactions, balance and maintain accurate cash transactions in accordance with bank standards, policies, and procedures.
Perform various duties such as providing outstanding customer service, answering phone calls and questions, assisting other employees as needed, researching customer accounts, counting and rolling loose coin, filing, preparing and mailing correspondence, and general account maintenance duties. Assisting customers with their online and mobile banking needs, ordering checks, ATM servicing and balancing, debit card maintenance, and other miscellaneous duties as assigned.
Learning and understanding the products and services offered by the bank are an important part of this position to help assist in selling and cross selling these products and services.
Requires a minimum of a high school diploma or equivalent.
One year of Teller experience along with overall banking knowledge is preferred but not required.
Or: Any equivalent combination of education and experience as is acceptable to the hiring authority.
Must pass pre-employment screening. For more information contact: BankStar Financial, Attn: Amanda Lauer, PO Box 146, Brookings, SD 57006. Amanda.Lauer@ebankstar.bank. Ph. 605.692.3636.
BankStar Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.