FAQs

FAQ's

How do I set up direct deposit to my account?

  1. Use BankStar Financial's Routing Number to set up your direct depsit.

     

  2. How do I change my address or phone number?

    You may contact or stop by any of our locations in Brookings, Elkton, or Volga.  Contact Us.

     

Checking and Savings Accounts

  1. Can I reorder checks online?

    Yes. If you have previously ordered Main Street Checks, you can reorder online.

     

  2. Do you offer any overdraft protection products?

    Yes. Ready Access overdraft protection is a line of credit attached to your checking account that automatically transfers funds if your account balance falls below zero.

     

  3. How can I dispute a transaction posting to my account?

    Please contact your nearest branch for more information if you suspect charges on your account are fraudulent or if you have questions.  Contact Us.

     

Credit and ATM/Check Cards

  1. Why was I assessed an ATM Transaction Fee?

    If you use an ATM outside the MoneyPass ATM Network, you will be assessed a $2.50 ATM Transaction Fee by BankStar Financial. The owner of the ATM may also charge you a fee, usually $2-$3.  To avoid ATM fees from the bank and ATM owners, use MoneyPass ATMs.

     

  2. Do I need to tell the bank if I am traveling out of the area?

    Yes. When you travel out of the area, we will adjust the settings on your card to ensure transactions aren’t blocked. If you do not give us your travel information, the card company may think your card has been stolen and transactions could be declined. Contact Us.

     

  3. How can I report a lost or stolen card and get a replacement?

    Contact Us to report a lost or stolen card.  After hours for ATM/Check Cards call 1.800.472.3272 or for Credit Cards call 1.800.423.7503.                                                                                                                                                                                                                                                                                                                        

                                                                                                                                                                                                 

  4. How can I get a replacement card if mine is worn or not working properly?

    Contact Us, call or visit a BankStar Financial location to reorder your card.

     

  5. How can I dispute a charge on my card?

    Please contact your nearest branch for more information if you suspect charges on your account are fraudulent or if you have questions. Contact Us.

     

  6. How do I activate my card?

    There will be a sticker on your card when you receive it with a phone number to call for activation (1.866.661.8548). You will be asked questions to verify your identity and information about your card.

     

  7. How can I change my PIN?

    Use the same number you called to activate your card (1.866.661.8548).  You will be asked questions to verify your identity and information about your card.

     

Online Banking

  1. How do I enroll in Online Banking?

    Visit www.ebankstar.bank and click Online Banking.  Click the link to get started
    and then select Online Banking or Cash Management (if you are a Cash Management customer).  Follow the prompts and submit the enrollment form. 

     

  2. What should I do if I have trouble logging in?

    • If you do not remember your user ID or password or you are not sure, please call BankStar Financial for assistance. 
    • You will be asked security questions when logging in. If you answer them incorrectly, you will be locked out of Online Banking and you will need to Contact Us to have your account reset. 
    • If you answer the questions correctly but type your password incorrectly, you will have 2 more chances. If you enter your password incorrectly 3 times, you will be locked out of Online Banking for 15 minutes, and then you can try again.  After 9 failed attempts, you will be locked out permanently and will have to Contact Us to have your online account reset.
    • If you have forgotten your password, click the Forgot Your Password link. You will be asked to enter your user ID, last four numbers of your social security number, and your email address.  A temporary password will be sent to your primary email (which you set up for your Online Banking account), and then it will prompt you to change your password.

     

  3. How do I enroll for eStatements?

    You will first need to be enrolled in Online Banking.  For eStatement enrollment instructions, please see the eStatement section on our eBanking page.

     

  4. How do I enroll for Online Bill Pay?

    You will first need to be enrolled in Online Banking.  If you are, log in and click Bill Pay along the left side.  Follow the prompts to enroll.  For more information, see the Bill Pay section on our eBanking page